Superior Size LLC
Terms and conditions
Terms and conditions
TERMS AND CONDITIONS
INTERNATIONAL
Sales Terms and Conditions
1. Ordering
You can order online or via phone, letter.
Online: www.superiorsize.net
Phone:(1-877-273-1973
Call Superior Size LLC if you have any questions about
sales terms and conditions (US and
Americas) (United States and Rest of
World
Office hours are 8am to 4pm (GMT-4 Cleveland
The information given by you in any method of
ordering is crucial since it is the only data we have to
secure a correct delivery.
If the address given by you in the order is misleading,
leading to a failed delivery, we will offer no refund. Our
ordering process on the website will provide you with
instructions on how to correct any input errors.
Payment must be secured before we can ship. We
accept all major credit cards, PayPal, money transfer
and Western Union. Should you prefer to pay via
another method, please contact us, and we will try to
accommodate.
2. Delivery
We ship to every country in the world, at a flat rate of
$7 to the Europe and United States . Delivery prices
outside of these countries depend on location and will
be shown in checkout. Delivery time is between 1 and
4 working days depending on where you live.
We do deliver to Post Boxes (PO Box) and Army Post
Boxes (APO), but in order to do so, we have to use
regular postal services, which can lead to a longer
transit time (2-10 working days).
transit time (2-10 working days).
All paid orders received before 12 noon our time
(GMT-4), will be shipped the same day, and you will
receive an email with a tracking number when shipped,
to follow the progress of the delivery.
We use well-known courier services to deliver our
products. (DHL, FEDEX, USPS,). If, when delivered,
nobody responds at the address given on the order, a
note will be left at the address, asking you to contact
the courier to arrange delivery. Two more attempts will
be made to deliver the package at the address. If all 3
attempts are unsuccessful, and furthermore no con‐
tact has been made by you to the courier, the product
may be returned to us. In this case, we consider the
product to be received,
We ship from Cleveland /United States , and we are
not responsible for any special duties, VAT or import
restrictions in your country. We cannot learn and stay
updated on the local rules of over 200 countries in the
world. If a product is returned to us due to local duty,
VAT or import restrictions, we will not offer a money
refund. We will, of course, help you in any way possible
to release the product in case of import issues.
Once the courier presents a signature from the
address on the order, the product is delivered.
3. Guarantee, Warranty and Return
We offer a 1 year warranty on the production of all
parts and assembly of our products however check the model you purchased some have a longer warranty . If you experience
breakage with our products, and it has occurred during
normal use, we will ask you to report this to us via email [email protected]
including a brief description and
a few pictures. If the issue cannot be determined via
email/pictures, we may ask you to return the product
to us, for a closer inspection. This return freight is
initially paid by you, but if we decide the problem is
under warranty, we will refund the freight, as well as
repair and/or replace the product, and send it back to
you. If it is not under warranty, we will give you an offer
for the repair/replacement and await your acceptance.
Due to the sensitive nature of our product, and thus the
strict uncontaminated standards, we cannot refund a returned
used product. Pay attention to the warning before opening "The product cannot be returned when
this seal is opened". We accept a return when the package
hasn’t been opened, and the product is received in oth
er words in good condition, and the return freight is paid
by the customer, and the full product value is refunded.
Cancellation policy: Due to we aim to ship all orders within 2-3 days of receiving the order, we must ask that you only cancel an order within 24 hours of making it. There will be a 10 dollar restocking fee for any cancellations received after 24 hours and the customer must pay all shipping costs.