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Terms and conditions



Sales Terms and Conditions

1. Ordering

You can order online or via phone, letter.



Call Superior Size LLC  if you have any questions about

sales terms and conditions  (US and

Americas) (United States and Rest of


Office hours are 8am to 4pm (GMT-4 Cleveland

The information given by you in any method of

ordering is crucial since it is the only data we have to

secure a correct delivery.

If the address given by you in the order is misleading,

leading to a failed delivery, we will offer no refund. Our

ordering process on the website will provide you with

instructions on how to correct any input errors.

Payment must be secured before we can ship. We

accept all major credit cards, PayPal, money transfer

and Western Union. Should you prefer to pay via

another method, please contact us, and we will try to


2. Delivery

We ship to every country in the world, at a flat rate of

$7 to the Europe and United States . Delivery prices

outside of these countries depend on location and will

be shown in checkout. Delivery time is between 1 and

4 working days depending on where you live.

We do deliver to Post Boxes (PO Box) and Army Post

Boxes (APO), but in order to do so, we have to use

regular postal services, which can lead to a longer

transit time (2-10 working days).

transit time (2-10 working days).

All paid orders received before 12 noon our time

(GMT-4), will be shipped the same day, and you will

receive an email with a tracking number when shipped,

to follow the progress of the delivery.

We use well-known courier services to deliver our

products. (DHL, FEDEX, USPS,). If, when delivered,

nobody responds at the address given on the order, a

note will be left at the address, asking you to contact

the courier to arrange delivery. Two more attempts will

be made to deliver the package at the address. If all 3

attempts are unsuccessful, and furthermore no con‐

tact has been made by you to the courier, the product

may be returned to us. In this case, we consider the

product to be received, 

We ship from Cleveland /United States , and we are

not responsible for any special duties, VAT or import

restrictions in your country. We cannot learn and stay

updated on the local rules of over 200 countries in the

world. If a product is returned to us due to local duty,

VAT or import restrictions, we will not offer a money

refund. We will, of course, help you in any way possible

to release the product in case of import issues.

Once the courier presents a signature from the

address on the order, the product is delivered.

3. Guarantee, Warranty and Return

We offer a 1 year warranty on the production of all

parts and assembly of our products however check the model you purchased some have a longer  warranty . If you experience

breakage with our products, and it has occurred during

normal use, we will ask you to report this to us via email [email protected] 

 including a brief description and

a few pictures. If the issue cannot be determined via

email/pictures, we may ask you to return the product

to us, for a closer inspection. This return freight is

initially paid by you, but if we decide the problem is

under warranty, we will refund the freight, as well as

repair and/or replace the product, and send it back to

you. If it is not under warranty, we will give you an offer

for the repair/replacement and await your acceptance.

Due to the sensitive nature of our product, and thus the

strict uncontaminated standards, we cannot refund a returned

used product. Pay attention to the warning before opening "The product cannot be returned when

this seal is opened". We accept a return when the package

hasn’t been opened, and the product is received in oth

er words in good condition, and the return freight is paid

by the customer, and the full product value is refunded.

 Cancellation  policy: Due to we aim to ship all orders within 2-3 days of receiving the order, we must ask that you only cancel an order within 24 hours of making it. There will be a 10 dollar restocking fee for any cancellations received after 24 hours and the customer must pay all shipping costs.